Customer Support
Returns & Refunds
We want you to be completely satisfied with your purchase. If something isn't right, we're here to help make it right.
Change of Mind
Changed your mind? Return within 30 days for a refund. Item must be unused and in original condition.
10% restocking fee applies
Faulty or Damaged
Received a faulty or damaged item? We'll cover return shipping and send a replacement or full refund.
No restocking fee • Free return shipping
Wrong Item Sent
We made a mistake? We'll send a prepaid return label and ship the correct item immediately.
No restocking fee • Free return shipping
Return Conditions
To be eligible for a return, items must meet the following conditions. Please check before requesting a return.
Non-Returnable Items
The following items cannot be returned for change of mind. Faulty items are still covered.
How to Return
Follow these simple steps to return your item. The whole process typically takes 7-14 business days.
Contact Us
Email parts@outbackx.com.au with your order number and reason for return
Get Authorisation
We'll send return instructions and address within 1 business day
Pack Securely
Pack the item in its original packaging if possible, or use appropriate protection
Ship It
Send using a trackable service and keep your receipt
Get Refunded
Refund processed within 5-7 business days of receiving the return
Restocking Fee
A 10% restocking fee applies to change-of-mind returns. This covers the cost of inspecting, repackaging, and restocking the item.
No restocking fee for faulty items, wrong items sent, or items not as described.
Return Shipping
Change of Mind Returns
Customer pays return shipping. Use a trackable service.
Faulty or Incorrect Items
We provide a prepaid shipping label or reimburse your postage.
Refund Information
Refund Method
Refunds are issued to your original payment method. If you paid by card, the refund will appear on your statement within 5-10 business days depending on your bank.
Processing Time
Once we receive and inspect your return, we'll process your refund within 5-7 business days. You'll receive an email confirmation when the refund is issued.
Exchanges
Need a different item? We recommend returning for a refund and placing a new order. This is faster than waiting for an exchange to be processed.
Need to Start a Return?
Email us with your order number and we'll get back to you within 1 business day with return instructions.
Request a ReturnLast updated: December 2024